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Terms of Service

Last updated: 9 May 2026 · Operator: OpsKarma — sole proprietorship of Swaraj Dhondge, Mumbai, Maharashtra, India · Contact: hello@opskarma.com

Plain-English summary. OpsKarma is a free DevOps practice platform run by a small independent operator from Mumbai, India. By signing up you agree to use it for practice (not attacks), respect rate limits, and accept that we provide it "as is". We can suspend abusive accounts. EU/UK consumers keep their statutory rights. Disputes go to courts in Mumbai, India, except where local consumer law lets you sue where you live.

1. Acceptance

By creating an account or using OpsKarma (the "Service") you agree to these Terms and to our Privacy Policy. If you don't agree, don't use the Service.

2. Eligibility

You must be at least 16 years old. One account per person; accounts are not transferable.

Sanctions and export controls. By using the Service you confirm that you are not located in, ordinarily resident in, or organised under the laws of any country or region subject to comprehensive U.S., EU, UK, or UN sanctions — currently including but not limited to Cuba, Iran, North Korea, Syria, and the Crimea / Donetsk / Luhansk / Zaporizhzhia / Kherson regions of Ukraine — and that you are not on any sanctions list (U.S. OFAC SDN, EU consolidated, UK OFSI, UN). We may block access if we have reason to believe these terms are not met.

3. Account security

You're responsible for your credentials and for activity under your account. Notify us promptly at security@opskarma.com if you suspect unauthorised access.

4. Acceptable use

You agree not to:
  • Scrape, bulk-download, or republish the problem bank, hints, or editorial content.
  • Share or publish other users' transcripts, submissions, or personal data.
  • Automate submissions or use the judge, simulator, or API in a way that degrades service for others.
  • Attempt to bypass rate limits, access controls, or other security measures.
  • Upload or execute malware, exfiltrate data, or use the simulator to attack third parties.
  • Reverse engineer or attempt to derive source code from the Service.
  • Use OpsKarma for unlawful activity or in violation of sanctions, export controls, or local law.
  • Use the Service to harass, defame, or violate the rights of others.
We may suspend or terminate accounts that violate these rules, with or without notice depending on severity, and we will provide a statement of reasons where the EU Digital Services Act applies (see §15).

5. AI-generated content

Simulator output, hint text, judge feedback, and other content produced or assisted by large language models may be incorrect, out-of-date, or hallucinated. The Service is for practice. Do not rely on it as professional advice or as instructions for production systems.

6. Your content

You keep ownership of commands, submissions, and notes you upload ("User Content"). You grant OpsKarma a non-exclusive, worldwide, royalty-free license to store, process, and display User Content as needed to operate the Service (e.g. to run the judge and show your progress), and to use aggregated, de-identified usage statistics to improve the product. This license ends when you delete your User Content or your account, except for copies in backups which are purged per the retention schedule in our Privacy Policy.

Feedback. Any feedback, suggestions, or ideas you send us about the Service may be used by us without restriction or compensation.

7. OpsKarma content

Problems, hints, editorial content, branding, and logos are owned by OpsKarma or its licensors and are protected by copyright and other laws. You may use them solely to practise on the Service. You may not republish, resell, or use them to train models without written permission.

8. Paid plans

The Service is currently free. If and when paid plans are offered, they will be described on the Pricing page. Subscriptions auto-renew unless cancelled. Cancellation keeps access through the end of the current period. Fees are non-refundable except where required by law. Taxes may be charged in addition.

EU and UK consumers. Under the EU Consumer Rights Directive 2011/83/EU and equivalent UK regulations, you have a 14-day right of withdrawal from any paid plan. Where the service starts immediately, you may expressly waive this right at checkout to begin using the Service during the withdrawal period; we will store proof of the waiver. Once you start using the Service after waiving, the right of withdrawal is lost.

9. Service availability

We aim to keep OpsKarma available but do not guarantee uptime. Scheduled maintenance, unplanned outages, and third-party failures (cloud host, payment processor, AI inference providers) may interrupt the Service.

10. Third-party services

The Service relies on third parties (see Privacy Policy §7). Their terms and privacy policies also apply to data they process. We are not responsible for their acts or omissions.

11. Disclaimers

The Service is provided "as is" and "as available". To the fullest extent permitted by law, OpsKarma disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. The Service is a practice platform and does not constitute professional advice. Commands you run in the simulator do not execute against real production systems — never copy-paste Service output into a production shell without understanding it.

12. Limitation of liability

To the fullest extent permitted by law, OpsKarma will not be liable for indirect, incidental, special, consequential, or punitive damages, lost profits, lost revenue, or lost data. Our aggregate liability for any claim arising out of or relating to the Service is capped at the greater of (a) USD 50 or (b) the amount you paid us in the 12 months before the claim.

Nothing in this section limits liability for: (i) death or personal injury caused by negligence; (ii) fraud or fraudulent misrepresentation; (iii) gross negligence or wilful misconduct; or (iv) any liability that cannot lawfully be excluded under applicable consumer protection law (including statutory rights of EU, UK, and Indian consumers).

13. Indemnification

You agree to indemnify and hold OpsKarma harmless from claims arising out of your violation of these Terms, your User Content, or your misuse of the Service.

14. Copyright complaints

To submit a copyright takedown notice, email copyright@opskarma.com with: (a) identification of the copyrighted work; (b) URL of the allegedly infringing material; (c) your contact information; (d) a good-faith statement that the use is not authorised; (e) a statement under penalty of perjury that the information is accurate and that you are authorised to act on behalf of the rights-holder; (f) a physical or electronic signature. We respond consistent with 17 U.S.C. § 512 and equivalent procedures under EU, UK, and Indian law. Counter-notices may be sent to the same address.

15. Illegal content (EU Digital Services Act)

EU users can flag illegal content via legal@opskarma.com. That address is also our single point of contact for EU users and authorities under DSA Articles 11 and 12. Notices should describe the content and where it is located. We action verifiable notices and provide a statement of reasons for any moderation decision affecting your account or content. You may appeal a decision by replying to the same address within 6 months.

16. Termination

You can delete your account any time from Settings → Danger zone (once Settings is live). We may suspend or terminate access for violations of these Terms, fraudulent billing, or legal requirement. Sections that by nature should survive (content license, disclaimers, liability cap, indemnification, governing law) survive termination.

17. Governing law and disputes

These Terms are governed by the laws of India, without regard to conflict-of-laws principles. Disputes that can't be resolved informally will be brought in the courts of Mumbai, Maharashtra, India.

This does not deprive you of rights you have as a consumer under the law of your country of residence — EU, UK, Indian, and other consumers retain mandatory rights to bring claims locally where the law of their country of residence so provides. Nothing here waives non-waivable statutory rights.

18. General

  • Assignment. You may not assign these Terms. We may assign them in connection with a merger, acquisition, or sale of assets.
  • Severability. If any clause is unenforceable, the rest remains in effect.
  • Waiver. Failure to enforce a clause is not a waiver.
  • Force majeure. Neither party is liable for failures caused by events outside reasonable control (network outages, third-party failures, natural disasters, war, government action).
  • Third-party beneficiaries. None, except as expressly stated. The UK Contracts (Rights of Third Parties) Act 1999 does not apply.
  • Entire agreement. These Terms plus the Privacy Policy are the entire agreement between us about the Service and supersede prior agreements.
  • Headings. For convenience only and don't affect interpretation.
  • No agency. No partnership, employment, or agency is created.

19. Changes

We will let registered users know about material changes by email before they take effect. Continued use after the effective date constitutes acceptance.

20. Contact